F.A.Q
Setup
What is a provider, and end-user?
You might want to look on definitions apifew application has in fact two faces (modes), one for end-users (license owners), another for application providers.
Can we have both roles?
Sure, in fact all providers are de facto apifew's end-users!
User management
License management
Pricing
What is pricing version?
Each time you modify an attribute on a pricing (ie subscription price), it creates a new version.
New licenses will take these new conditions.
Licenses already issued on previous version will not change until next roll.
What happens then ?
At next roll, two cases:
If auto-migration is on, licenses will automaticaly roll to lastest pricing version. Few days before roll, license owners will receive an email to inform them that pricing plan has changed. So they can decide what to do.
If auto-migration is off, then nothing will change: license owners will pay with same pricing conditions as before. It is also called 'grandfather clause'.
What are ranks?
Ranks define on which order pricing plans will appear on fastonboarding or boutique pages.
Invoicing
What's apifew's role in my sales?
apifew acts as a reseller of your products. It sells licenses to end-users and offers user/license management tools on top of that.
Isn't it a bit complex?
On the contrary! Application providers have only one invoice with one bulk customer (apifew).
They do not have to worry about complex tax accounting and reporting (especially with EU VAT).
How do providers get paid?
Each month, apifew sums up how many licenses and/or API calls have been sold to end-users, then it issues an invoice on provider's behalf with the corresponding items and pays directly via bank wire.
Post-sales
Which entity is providing user's support?
Application availability and its maintenance, end-user support are provider's responsability.